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Allgemeine Geschäftsbedingungen von Feel Robotics für FeelMe.com

Version 2 from 31st May 2023


Applicability

These terms and conditions are applicable to every use of the Chrome web extension and the website of Feel Robotics B.V. under the name of FeelMe AI.

We reserve the right to make changes to these terms and conditions and we will update these on a regular basis. Therefore, we advise you to consult these terms and conditions from time to time.


Purposes of use

With the FeelMe AI website you can establish a connection and interact with specific devices made by Feel Robotics B.V. and/or affiliated companies. This way your device can be controlled by video content.

Use of the FeelMe AI website is based on a monthly subscription, and users reserve the right to cancel at any time. We reserve the right to charge more for the use of specific features in the future.


Responsibilities of Feel Robotics B.V.

Feel Robotics B.V. shall make an effort, but does not guarantee, to provide users with a functioning FeelMe AI website and Chrome web extension that meets the current technological standards. Feel Robotics B.V. shall be updating the FeelMe AI website and Chrome extension on a regular basis, as a consequence of which the FeelMe AI website and/or Chrome web extension or related services may temporarily be unavailable.


Responsibilities of the users

Users shall only use the FeelMe AI website, the Chrome web extension and the devices for the intended purposes and in accordance with the given instructions and guidelines. Failure to do so may cause physical harm or material damage. Please be careful when using the FeelMe website, the Chrome web extension or the devices for the first time.

Without explicit consent from other users, users shall at all times refrain from (attempts to):

(i) making a connection to devices that belong to other users;

(iI) letting other users make a connection to their devices;

(iii) controlling the devices of other users

(iv) or anything that harms those other users or is experienced as undesirable

(v) connecting to content of an illegal nature

Users shall also refrain from use of the FeelMe AI website, the Chrome web extension or the devices that infringes the rights of Feel Robotics B.V. or affiliated companies.


Sale of physical products


1. Introduction

These terms and conditions govern the sale of physical products on this website. By placing an order on this website, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not place an order on this website.


2. Sale of Products

All products sold on this website are subject to availability. We reserve the right to limit the quantity of products sold, refuse any order, and cancel any order at our discretion.


3. Pricing and Payment

All prices displayed on this website are in the currency specified and are subject to change without notice. Payment for products must be made at the time of purchase. We accept payment by credit card, debit card, and other payment methods as specified on the website.


4. Shipping and Delivery

We will ship products to the address specified by you at the time of purchase. We will use reasonable efforts to ship products within the estimated timeframe specified on the website. However, we are not responsible for any delays in shipping or delivery. Rough estimated timeline for different regions is as follows:


USA & Canada         3-5 business days 

Europe & Australia 3-7 business days

United Kingdom     7-10 business days

Rest of the world  10-15 business days


We currently ship only to the following locations:

Albania, Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Lithuania, Macau, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States.


5. Returns and Refunds

All returns and refunds are subject to the policies of the corresponding brands. Please refer to the website of the corresponding brand for their policies on returns and refunds.


6. Warranty

All warranties are subject to the policies of the corresponding brands. Please refer to the website of the corresponding brand for their policies on warranties.


7. Limitation of Liability

We are not liable for any damages arising from the use of products sold on this website. Our liability is limited to the purchase price of the product.


8. Governing Law

These terms and conditions are governed by the laws of the jurisdiction where the corresponding brand is located.


9. Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time without notice. Any changes will be posted on this website.


10. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at the contact information provided on this website or the brand of the physical product.


Free Gift/Promotions


1.1 Eligibility:

1.1.1 The Free Gift Promotion is open to all customers who meet the eligibility criteria stated in the promotional material on the website.

1.1.2 The Promotion is subject to availability and while supplies last.

1.1.3 FeelMe AI reserves the right to modify or terminate the Promotion at any time without prior notice.


1.2. Free Gift Offer:

1.2.1 The Free Gift is available for eligible plans placed on the Website during the promotional period specified in the promotional material.

1.2.2 The Free Gift will be explicitly mentioned and described in the promotional material.

1.2.3 If the subscriber cancels their subscription during the trial period, they may not be eligible for any free gift or promotional offer that was included with the plan or will be required to pay the full price for the free gift or promotion.


1.3. Responsibility:

1.3.1 It is the customer's responsibility to review and comply with the terms and conditions of the Promotion.

1.3.2 FeelMe AI reserves the right to refuse to provide the Free Gift or modify the terms of the Promotion if it suspects any fraudulent activity or abuse of the Promotion.


1.4. General Conditions:

1.4.1 The Promotion cannot be combined with any other offers, discounts, or promotions unless explicitly stated.

1.4.2 The Free Gift is non-transferable and has no cash value.

1.4.3 The Promotion is void where prohibited or restricted by law.

1.4.4 FeelMe AI reserves the right to disqualify any customer from the Promotion in case of suspected fraudulent activity or violation of these terms and conditions.

1.4.5 FeelMe AI reserves the right to modify or cancel the Promotion at any time without prior notice, including in the event of unforeseen circumstances beyond its control.


By participating in the Promotion, customers agree to comply with these terms and conditions. Failure to comply with any of the terms and conditions may result in disqualification from the Promotion. FeelMe AI decision regarding any aspect of the Promotion shall be final and binding.


Liability

Except in the event of intent or wilful recklessness (in Dutch: “opzet of bewuste roekeloosheid”), Feel Robotics B.V. and affiliated companies shall in no event be liable for any damages to users or others, including but not limited to physical injuries, medical costs, loss of income and damage to the devices, computers and mobile phones and as a consequence of such the loss of data.

In the event Feel Robotics B.V. or an affiliated company is liable, this liability is limited to the amount of EUR 5.000,-.


Data protection and privacy

When you use the FeelMe AI website and/or Chrome web extension, Feel Robotics B.V. or affiliated companies process your personal data, to which you hereby explicitly agree. Should you like to know more about the processing and protection of your personal data, please check our privacy policy.


Applicable law and dispute resolution

The relationship between the users of the FeelMe AI website, the Chrome web extension and the devices and these terms and conditions are governed by the laws of The Netherlands.

Every dispute that arises out of or in relation to the use of the FeelMe AI website, the Chrome web extension and the devices shall be resolved by the competent court in Amsterdam, The Netherlands.


Contact

Feel Robotics B.V. (KvK no. 57679371) office is located at De Boelelaan 7 in (1083 HJ) Amsterdam, the Netherlands. Should you have any questions regarding the use of the FeelMe website, the Chrome web extension and the devices or these terms and conditions, please send us an email at [support@feelme.com].

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